HP Hardware Support Onsite Service
HP Hardware Support Onsite Service provides high-quality remote assistance and onsite support for your covered hardware, helping you to improve product uptime.
You have the flexibility to choose between multiple predefined service-level options featuring several onsite response or call-to-repair time and coverage window combinations in various durations to address your specific service needs.
Service-level options with call-to-repair times provide IT managers with support specialists who will quickly begin troubleshooting the system to help return the hardware to operating condition within a specified timeframe.
Features:
*Remote problem diagnosis and support
*Onsite hardware support
*Replacement parts and materials included
*Service-level options with different coverage windows
*Service-level options with different onsite response time for hardware support
*Escalation management
*Access to electronic support information and services
